Exchange rules

Exchange Rules of the N-Obmen Service

1. Parties to the Agreement

This agreement is concluded between the online currency exchange service, hereinafter referred to as the "Provider," and the "Customer," who is the user that has utilized the services of this service.

2. Terms

2.1. Currency Exchange - An automated service provided by the Provider in accordance with these rules.

2.2. Customer - A natural person who accepts the terms of this agreement.

2.3. Currency - A unit of account used in electronic payment systems, which confirms the volume of rights corresponding to an agreement with the electronic payment system.

2.4. Request - Information submitted by the Customer for using the Provider's services, confirming their acceptance of the service's terms.

3. Terms of the Agreement

These rules constitute a public offer, which is formed when the Customer submits a request and becomes part of the contract. The public offer includes information about submitting a request provided by the Provider. Completion of the request submission by the Customer indicates their acceptance of the terms proposed by the Provider. The date and time of the request are automatically recorded. The Customer must accept the offer within 24 hours from the time the request is submitted. The contract becomes effective upon the currency being credited to the Provider's account. The contract is valid from the moment the request is submitted until it is terminated by either party.

4. Subject of the Agreement

The Provider undertakes to perform the currency exchange for a fee after the Customer submits a request. The exchange is carried out by selling the currency at the amount specified in the request. The Provider transfers the funds to the Customer's specified account. All profits generated during the exchange process remain with the Provider as additional compensation.

5. Additional Conditions

5.1. If the amount received by the Provider differs from the amount specified in the request, the Provider recalculates it based on the actual amount received. If the amount exceeds the specified amount by more than 10%, the Provider may terminate the contract unilaterally with a refund minus commission fees.

5.2. If the currency is not sent by the Provider to the Customer's account within 24 hours, the Customer has the right to terminate the contract and cancel the request, receiving a refund. The refund is made if the funds have not been transferred to the Customer.

5.3. If the currency is not received from the Customer within the specified time frame, the contract is automatically canceled. Funds received after the deadline are returned to the Customer minus commission fees.

5.4. The Provider is not responsible for delays in fund transfers caused by the payment system's operation.

5.5. In case of attempts to forge or interfere with the service's operation, the request is suspended, and the funds are recalculated. If the Customer disagrees with the recalculation, they may terminate the contract and receive a refund.

5.6. By using the service, the Customer agrees that the Provider's liability is limited to the scope of these rules.

5.7. The Customer agrees to comply with the law and not to interfere with the service's operation.

5.8. The Provider is not responsible for incorrect transfers in case of incorrect details provided by the Customer.

5.9. By accepting this agreement, the Customer gives consent to the processing of their personal data and the transfer of the provided payment details for the purpose of making payments to the service partners or processing companies.

6. Unforeseen Circumstances

In the event of force majeure, the request processing time may be extended. The Provider is not responsible for delays caused by such circumstances.

7. Form of Agreement

The agreement has legal force and is equivalent to a contract concluded in writing.

8. Claims and Disputes

Claims are accepted in the form of an email sent to the contact details of the Provider specified on the website.

9. Conducting Exchange Operations

9.1. The use of the service for illegal activities is prohibited. The Customer is responsible for complying with the law.

9.2. In case of impossibility to fulfill the order, the funds are returned to the Customer's details minus commission fees, which may be up to 7%.

9.3. The Provider has the right to transfer information about the transaction to law enforcement agencies and to victims of fraud.

9.4. The Customer is required to provide identity documents in case of suspected fraud.

9.5. The Customer must provide accurate data to fulfill the contract's conditions.

9.6. Payments are made during business hours from 09:00 AM to 09:00 PM Moscow time. Requests created at night are processed during business hours.

9.7. The Contractor may process the Request in multiple transactions, ranging from one to five. The minimum amount of a single transaction is 1,000 RUB; however, in certain cases, to finalize the Request, it may be reduced to 100 RUB. By creating a Request, the Customer agrees to confirm each transaction individually. If the Customer fails to confirm receipt of funds, the Contractor is entitled to request additional evidence such as photos, video recordings, bank statements, or other supporting documents. Funds can be transferred only if the Customer has access to their online banking account; transfers to third parties are prohibited..

10. Disclaimer of Obligations

The Provider reserves the right to refuse to conclude the contract and fulfill the request without explanation.