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Questions and Answers
Here you will find answers to popular questions about the service, features, and troubleshooting.
Key questions
How to make an exchange
AML/KYC
How is the rate fixed?
How do I change the details in an order?
Do I need to register for the exchange?
Is there an affiliate program?
How can I get a discount?
What should I do if I don't get a letter in the mail?
After payment, can I refuse the exchange?
Hours of service?
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